Privacy Policy

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PRIVACY POLICY

1. Data Controller

TEXTIL TEXTURA, S.L. (Limited Liability Company), with Tax ID number (CIF) B-60552619, and business address Carrer de Mallorca 43, 08029 Barcelona (Spain), is the Data Controller for your personal data. You can contact us by telephone on +34 93 000 00 00 or by email at rgpd@textura-interiors.com.

2. Origin and Categories of Data Collected

We obtain personal data through the contact forms on our website, from people who contact us with a question, request and/or comment, and from people who purchase our products or choose to become Premium Customers. We may also collect information through technical and third party cookies on the website.

The categories of data we process include:

• Purchase and post-sale management: Identification, contact, payment and transaction data.

• Customer service: Identification, contact and customer history data.

• Premium Club: Purchase data, frequency and preferences.

• Commercial electronic communication: Email address, interests and browsing data (cookies).

• Basic statistical analysis: Pseudonymised sales data.

• Compliance with legal obligations: Identification and transaction data.

No data regarding your ideology, religion, beliefs, racial background, health or sex life may be sent through our forms.

3. Purpose and Legal Basis of Processing

Your personal data is processed for the following purposes and under the following legal bases, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR):

Purpose Lawfulness of processing (Art. 6 GDPR)

  • 1. Purchase and post-sale management (processing of orders, deliveries, invoices, returns) Performance of a contract (6.1 b)
  • 2. Customer service (queries, warranties, incidents) Legitimate interest of TEXTIL TEXTURA in serving you (6.1 f). Legitimate interest assessment available on request.
  • 3. Premium Club (loyalty programme, points and personalised benefits) Consent (6.1a) given upon registration.
  • 4. Commercial electronic communication (newsletter, deals) Consent (6.1 a) / Art. 21 LSSI-CE.
  • 5. Basic statistical analysis Legitimate interest (6.1 f).
  • 6. Fulfilment of legal obligations (tax, accounting, crime prevention obligations) Legal obligation (6.1 c: Commercial Code, General Tax Law).

Any information sent in the contact forms on the website will become part of the IT systems of TEXTIL TEXTURA, S.L., which complies with the safety measures required to guarantee the confidentiality, integrity, security and recoverability of the information. This information will be used to respond to your request for information or enquiry, to supply you with the products purchased, to provide you with the corresponding post-sale service, and to inform you of our news and promotions as a member of our Club.

4. Profiling and Automated Individual Decision-making

We inform you that automated individual decision-making will be done by means of profiling. The Premium Club is a loyalty programme based on understanding our customers, and it is necessary to establish variables to help us with segmentation. We wish you a happy birthday, reward you for seniority and communicate with you according to the type of product you prefer, therefore, the value that PREMIUM brings to the Textura customer is based on analysing your data.

For Premium Club members we calculate a score based on frequency and average purchase value, product category and channel used. This profiling is used to send out discounts and personalised recommendations.

You have the right to request human intervention, express your views or object to this automated individual decision-making by writing to rgpd@textura-interiors.com.

If you do not wish to receive our personalised communications and perks, you can shop as a Guest Customer.

5. Recipients and Processors

Your data will not be disclosed or transferred, except when requested legally by a public body. We share your data with suppliers who provide maintenance services for the IT systems and the company hired to host the website and email, whose servers are located in the European Union.

Under no circumstances will data be transferred internationally.

You can request a full updated list at any time.

6. International Transfers

Data is only transferred to providers located outside the European Economic Area when a proper safeguarding instrument is in place, Standard Contractual Clauses supplemented by additional measures are used to ensure the protection of your data.

7. Storage Periods

Your data will be kept for the period of time provided by law for the purchase of products and their invoicing, in the event that you purchase our products. If you belong to the Premium Club, your data will be kept indefinitely as long as you do not unsubscribe, and your consent may be revoked at any time.

You may withdraw your consent to receive communications at any time by using the link that accompanies each email to let us know you want to UNSUBSCRIBE, or by sending an email to rgpd@textura-interiors.com. From then on, you will no longer receive any communication from us.

The specific storage periods are:

Data Period / Criteria

Invoicing and accounting 6 years (Art. 30 Commercial Code)

Active customer history As long as the contractual relationship continues and 5 years after last interaction

Inactive Premium Club profile Pseudonymisation after 24 months; definitively erased after 36 months

Marketing consent Until consent is withdrawn or liabilities expire (3 years)

Records of the exercise of rights 3 years from the resolution of the request

The data will be blocked during the statute of limitations applicable to legal actions.

8. Rights of Data Subjects

You have the right to obtain confirmation that we are processing your personal data. Accordingly, you have the right to:

  • Access: Access your personal data.
  • Correction: Correct inaccurate data.
  • Erasure: Request data be deleted when no longer needed.
  • Opposition: Object to the processing of your data.
  • Limitation of processing: Exercise your right to limit processing.
  • Portability: The right to data portability, if applicable.
  • Not be subject exclusively to automated individual decision-making.

You can exercise these rights by:

  • Post, contacting the DPO (ref. “Data protection”): Carrer de Mallorca 43 baixos, 08029 Barcelona, Spain.
  • Email: rgpd@textura-interiors.com.

If any processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of the processing prior to the withdrawal.

If you believe that your data is not being processed in accordance with regulations, you may lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

9. Minors

Children under 14 years of age are not allowed to register. If we detect improper registration, the account will be deleted. For users aged 14 to 17, the consent of their legal guardian is required.

10. Security Measures

At TEXTIL TEXTURA, S.L., we are committed to ensuring the security of your personal data. To this end, we have implemented appropriate and robust technical and organisational security measures designed to protect your data against alteration, loss, unauthorised processing or access.

These measures are implemented on an ongoing basis and are adapted to the state of technology, the nature of the data stored and the risks inherent in processing. They include, among others:

  • Strict access controls to ensure that only authorised personnel can access your data.
  • Information protection mechanisms that guarantee the confidentiality and integrity of your data both in transit and in storage.
  • Incident management procedures to quickly detect, respond to and mitigate any potential security breach.
  • Regular backups to ensure availability and recoverability of information.

Furthermore, remember it is forbidden to send any sensitive data (such as data concerning your ideology, religion, beliefs, racial background, health or sex life) through our web forms, as they are not designed for processing this type of data.

TEXTIL TEXTURA, S.L. declares it has implemented the necessary technical and organisational security measures to guarantee the security of the data and prevent its alteration, loss, unauthorised access or processing, taking into account the state of the technology, the nature of the data stored and the risks to which it is exposed, whether from human action or from the physical or natural environment.

11. Cookies

We use technical, personalisation, analytical and advertising cookies. Analytical and advertising cookies are only installed with your express consent. You can change your cookies settings, reject or remove them at any time in our Cookies Settings Panel, accessible from every page. For more information, please see our Cookies Policy updated to the AEPD-2024 Guide.

12. Changes to the Privacy Policy

We may amend this Policy to adapt it to changes in legislation or case law. We will notify you in a banner or email if the changes are substantial (Art. 13 GDPR).

13. Claims and Alternative Dispute Resolution

In addition to the Spanish Data Protection Agency (AEPD), you can go to the EU Online Dispute Resolution Platform: https://ec.europa.eu/odr.

This Legal Notice is governed by Spanish Law. Therefore, the parties choose to take any conflicts that may arise with regard to this contract to the Courts of the City of Barcelona, waiving any other jurisdiction that may apply.

14. Latest Update

Review and Entry into Force: 10 June 2025.

COOKIES POLICY

At TEXTIL TEXTURA, S.L., we use cookies and other similar technologies to improve your browsing experience, analyse site traffic, personalise content and offer relevant advertising. The purpose of this Cookies Policy is to inform you clearly and precisely about the cookies we use, their purpose and the options you have for managing them.

What are Cookies?

Cookies are small text files that are downloaded to your device (computer, mobile phone, tablet, etc.) when you access certain websites. They allow the website to remember information about your visit, such as your browsing preferences, collect statistical information or enable certain technical functionalities. Cookies are sometimes used to store basic information about the user’s browsing habits or equipment, to the extent, depending on the case, of being able to recognise the user.

Cookie Consent Management (Cookiebot) To manage your consent to the use of cookies on our website, we use the Cookiebot cookie consent management platform. This system allows you to accept, reject or change your cookies settings at any time. The cookies banner that appears when you access our website, managed by Cookiebot, gives you control over the individual categories of cookies.

Types of Cookies Used

We use the following types of cookies on our website:

1. First-party Cookies: Those that are sent to your terminal from a computer or domain managed by the editor (TEXTIL TEXTURA, S.L.) and from which the service requested by the user is provided.

• Technical or Required Cookies: Those essential and strictly necessary for the correct functioning of the website and the use of the different options and services it offers. For example, those to maintain a session, manage response time, performance or validation options, use security features, or share content on social media.

o PHPSESSID: Native PHP cookie that allows storing of serialised status data, used to establish user sessions through a temporary cookie. It disappears when the website is closed.

o form_key: It is used to facilitate content caching.

• Personalisation Cookies: They allow the user to specify or customise some features of the general options of the website. For example, set the language, regional settings or browser type.

2. Third-party Cookies: Those sent to your terminal from a computer or domain that is not managed by the editor, but by another entity that processes the data obtained through the cookies. On this website, third-party cookies come mainly from Google and Oct8ne, among others.

• Analysis or Statistical Cookies: Those, processed by us or by third parties, that allow us to quantify the number of users and thus carry out the measurement and statistical analysis of the use made by users of the service offered. For this purpose, your browsing on our website is analysed in order to improve the range of products or services we offer you.

o _ga: Associated with Google Universal Analytics, it is used to distinguish unique users by assigning a randomly generated number as a customer ID. Included in every page request, it is used to calculate visitor, session and campaign data. It expires by default after 2 years.

o _gid: Also associated with Google Universal Analytics, it appears to store and update a unique value for each page visited.

o _pk_id.1.2707: Partnered with the open source web analytics platform Piwik, it helps track visitor behaviour and measure site performance.

• Advertising or Marketing Cookies: Those, processed by us or by third parties, that allow us to manage as efficiently as possible the supply of advertising space on the website, adapting the content of the advertisements to the content of the service requested or to the use made of our website.

o _fbp: Used by Facebook to deliver advertising products such as real-time deals from external advertisers.

o _gcl_au: Used by Google AdSense to experiment with advertising efficiency on websites.

• Functionality or Chat Cookies:

o oct8ne-connection, oct8ne-coviewer, oct8ne-last-interaction, oct8ne-session, oct8ne-status, oct8ne-statusBeforeMin, oct8ne-triggered, oct8ne-visitor: Cookies related to the Oct8ne customer support chat service.

How to Manage and Disable Cookies You can manage your cookies preferences at any time through the Cookiebot Cookies Preferences Panel, accessible from every page of our website.

Additionally, you can allow, know, block or delete the cookies installed on your computer by changing your browser setting on your computer. Below are links to the instructions for the main browsers:

• Firefox: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we

• Chrome: http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647

• Internet Explorer: https://support.microsoft.com/es-es/help/17442/windows-internet-explorer-delete-manage-cookies

• Safari: https://support.apple.com/kb/PH19214?viewlocale=es_ES&locale=es_ES

• Opera: http://help.opera.com/Windows/11.50/es-ES/cookies.html

Please note, if you reject or delete browsing cookies, we will not be able to save your preferences, some features of the pages may not be operational, we will not be able to offer you personalised services and each time you browse our website we may have to ask you again for your permission to use cookies. If you choose not to consent to the processing, we will only use cookies that are essential for browsing.

Updating of the Cookies Policy This Cookies Policy may be modified based on new legislative or regulatory requirements or with the aim of adapting this policy to instructions issued by the Spanish Data Protection Agency (AEPD). We will notify you in a banner or email if the changes are substantial.

Latest update: Review and Entry into Force: 10 June 2025.

LEGAL NOTICE

General Information on the Owner of the Website In compliance with the duty of information established in Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE), users are informed that the owner of this website is:

• Company Name: TEXTIL TEXTURA, S.L.

• Tax ID Number (CIF): B-60552619

• Business Address: Carrer de Mallorca 43, baixos, 08029 Barcelona, Spain

• General Contact Email Address: hola@textura-interiors.com

• Data Protection Email Address: rgpd@textura-interiors.com

• Phone number: +34 93 378 89 90

• Registry Details: Registered with the Barcelona Commercial Registry in Volume 44159, Folio 225, Sheet B60552619, Entry 1.

1. Purpose and Conditions of Use

This Legal Notice regulates access to and use of the website of TEXTIL TEXTURA, S.L. (hereinafter, “the Website”), including the contents and services made available to users. Access to or use of the Website implies full acceptance of these terms and conditions.

The user undertakes to use the Website, its contents and services in accordance with the law, this Legal Notice, good practices and public order. Any use with illicit ends or to harm the property or interests of TEXTIL TEXTURA, S.L. or of third parties, or that of any other way overload, damage or render useless the networks, servers or other IT equipment (hardware) or products and IT applications (software) of TEXTIL TEXTURA, S.L. or of third parties is expressly prohibited.

2. Intellectual and Industrial Property

All rights to intellectual and industrial property of the Website and all its contents (including but not limited to text, images, designs, graphics, logos, icons, software, trade names, trademarks, industrial designs and any other element susceptible of industrial and commercial use) are held by TEXTIL TEXTURA, S.L. or, where appropriate, third parties who have expressly authorised their use.

It is strictly forbidden to reproduce, distribute or modify them without express authorisation from TEXTIL TEXTURA, S.L. or the holder of the corresponding rights.

Copyright © 2025 TEXTIL TEXTURA, S.L. All rights reserved.

3. Privacy and Personal Data Protection Policy

Browsing this Website and using any of its services involves the processing of personal data. TEXTIL TEXTURA, S.L. is the Data Controller for your personal data. Detailed information about the processing of your personal data, including the purposes, legal bases, recipients, international transfers, storage periods and how to exercise your rights (access, rectification, erasure, opposition, limitation and portability), is available in our Privacy Policy.

4. Cookies Policy

This website uses technical, personalisation, analytical and advertising cookies. Analytical and advertising cookies are only installed with your express consent. To manage your cookie preferences, or to get detailed information on the types of cookies used, their purposes and how to disable them, please see our Cookies Policy, updated to the AEPD-2024 Guide.

5. Exclusion of Guarantees and Liability

TEXTIL TEXTURA, S.L. will not be liable for damages of any nature that may arise from the use of the website, including but not limited to:

• Lack of availability, maintenance and effective functioning of the Website or its services and contents.

• Any viruses, malware or harmful software in the contents.

• Any illicit, negligent or fraudulent use, or any use contrary to this Legal Notice or not in good faith, of the Website or its contents by users.

• The contents of external links. Liability for the content of linked websites lies exclusively with their respective owners. TEXTIL TEXTURA, S.L. will not be liable for any damages arising from the use of the website nor of the contents of external links, nor does it approve the products, services, contents, information, data, files or any sort of material on linked websites.

6. Modifications of the Legal Notice

TEXTIL TEXTURA, S.L. reserves the right to modify, at any time and without prior notice, the presentation and settings of the Website, as well as this Legal Notice. Any modifications will be posted on the Website and apply from the time of their publication.

7. Applicable Law and Jurisdiction

This Legal Notice is governed in full by Spanish law. The parties hereby agree to take any issues that may arise in the interpretation or application of this Legal Notice to the Courts of the City of Barcelona, waiving any other jurisdiction that may apply, except when provided otherwise in applicable law.

8. Latest Update

Review and Entry into Force: 10 June 2025.

TERMS AND CONDITIONS OF SALE


Description of the Service
TEXTURA is a retail web portal offering home textiles and decorative accessories through its online platform.

Acceptance of the General Terms and Conditions
To use TEXTURA’s services and purchase its items, you must read and accept our General Terms and Conditions, as well as our Legal Notice and Privacy Policy. Any request for services implies the automatic acceptance of these Terms and Conditions.

These Terms and Conditions are subject to the provisions of Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws (TRLGDCYU), Law 7/1996 of January 15 on Retail Trade Regulation, Law 7/1998 of April 13 on General Contract Conditions, and Law 34/2002 of July 11 on Information Society Services and Electronic Commerce (LSSI-CE). Law 3/2014 of March 27, which amended the TRLGDCYU to transpose Directive 2011/83/EU on consumer rights, shall also apply.

TEXTURA may amend the Terms and Conditions, with prior notice to clients, to improve the services offered through our website. By publishing these changes on the website, this notification requirement shall be deemed fulfilled. TEXTURA reserves the right to modify or discontinue, at its discretion, all or part of the services offered. This shall not entitle users to any compensation. In any case, the applicable Terms and Conditions are those in force at the time the order is confirmed and paid.

If any clause in these Terms and Conditions is declared null or unenforceable, in whole or in part, such nullity or unenforceability will only affect that provision or the part thereof affected. The rest of the Terms and Conditions shall remain valid.

The person placing an order must be over 18 years of age and have the legal capacity to enter into binding contracts.

Orders must be legally valid and not speculative, false, or fraudulent. If we have reasonable grounds to suspect that an order is false or fraudulent, it will be canceled and the relevant authorities will be notified.

The buyer guarantees that all provided data is true and correct and expressly agrees to our Privacy Policy for the processing of their information in order to fulfill their purchase. (See our Privacy Policy.)

Orders may be placed by individuals or legal entities, provided they are not intended for resale.

Information required under Law 34/2002 on Information Society Services
The website www.textura-interiors.com belongs to TEXTIL TEXTURA, S.L. (hereinafter “TEXTURA”), with VAT number B-60552619 and registered address at Calle Mallorca 43 bajos, 08029 Barcelona, Spain.

For any questions or clarifications, users may contact our customer service team by writing to: hola@textura-interiors.com

Website Registration
To use TEXTURA’s services or purchase its items, you may choose to register or shop as a guest.

If you choose to shop as a guest, you will only need to provide the information necessary to complete the purchase. Your data will be used to process the purchase, manage any necessary after-sales service, and carry out related administrative tasks. This information will be retained for the legally established periods.

If you choose to register as a Premium customer, in addition to managing your order, you will receive the company’s newsletter via email, containing news, promotions, and other information of potential interest.

Registering as a user on www.textura-interiors.com is free of charge. Registration is revocable, and you may cancel your registration at any time by contacting hola@textura-interiors.com. Once your registration is cancelled, you will no longer receive any communications or promotions from TEXTURA.

Anonymous registrations or registrations using false email addresses are not allowed. By registering, the user declares they are of legal age (18 years or older) and have the legal capacity to enter into a contract and use the services offered by TEXTURA.

The user accepts full responsibility for the use of the security code sent to their email address during access. TEXTURA assumes no responsibility for the use of such codes by other individuals authorized by the user, nor for damages resulting from unauthorized use. The client must immediately report any improper use of their account.

Purchase Process and Contract Formalization
The contract is formalized at the moment the order is validated by clicking the “Pay Now” button.

When selecting one or more products, a summary page titled “Your Bag” will be displayed, showing a photo of each item, a description, color, reference, selected quantity, unit price, and the total order amount. It is essential that you verify this information to ensure it accurately reflects your selection before confirming your order. At this stage, you may remove items, change quantities, or continue shopping.

Once the items are confirmed, you must click the “Continue to Payment” button. You will then be prompted to select a delivery method, delivery address, payment method, and, where applicable, bank details. After completing the payment, the order will be sent to TEXTURA for processing and preparation.

TEXTURA guarantees that the product images are as accurate as possible in terms of color, design, and measurements. Any discrepancy may be due to reasons beyond our control. However, if the issue is due to our own error or inaccuracy, you will have the right to cancel the purchase in accordance with our Return Policy set out in section 12 of these Terms.

If you have any questions about product characteristics, you may contact our Customer Service Department at 931 740 007, Monday to Thursday from 10:00 to 14:00 and from 16:30 to 20:30, or Friday and Saturday from 10:00 to 14:00, excluding national, regional, or local holidays.

Once the purchase and payment are made, the client may not cancel or modify the order, as we prepare the purchase immediately upon receipt.

If you have any questions regarding the characteristics of the products, you may contact our Customer Service Department at 931 740 007, during the hours listed above, or email us at hola@textura-interiors.com.

Product Availability
Although products listed as available on the website are usually in stock (unless otherwise indicated), it may happen that the last units are purchased while the customer is finalizing their order. In such cases, when we receive the order, one or more items may no longer be available. Therefore, all product orders are subject to availability.

If some items are temporarily unavailable, we will wait to restock the complete order before shipping it. If the arrival of these products causes a significant delay, we will contact you to discuss whether you prefer a partial shipment within the stated delivery time, or to wait for the full order, in which case a new delivery date will be set. If you no longer wish to receive the unavailable item(s) due to the delay, you may cancel that part of the order and receive a full refund for those items.

In some exceptional cases, a product may be permanently out of stock, even after the order confirmation has been sent. If this occurs, we will contact you again to arrange a full refund for the unavailable item(s).

TEXTURA reserves the right to withdraw any product from the website at any time and/or to remove or modify any of its content.

Prices
The sale prices of the products offered are those indicated on the website, in the pricing section of each product description.

Prices are shown in euros (€).

All online prices are displayed with VAT included.

The prices listed at any given time on the website will apply to orders placed at that precise moment. However, TEXTURA may modify its prices at any time. Any changes will be communicated in advance through the website and will only apply to orders placed after the change has been published.

For customized orders, since it is not possible to calculate the cost of potential variations the buyer may request (such as specific measurements, materials, or other details), the final price will be shown only after the client has completed all necessary specifications. At that point, the final price will be displayed before order confirmation.

Once the order is placed, full payment must be made, including product costs, applicable taxes, and shipping fees.

In all cases, TEXTURA will confirm receipt of the order and its details (including payment method) via an automatic email confirming the purchase. This email will confirm that the order has been sent to the indicated address or to the selected TEXTURA store for pickup. It will also include a payment confirmation and a detailed summary of the purchased products.

Shipping Costs
Shipping costs are not included in the item price and are calculated based on the total price of the items and the destination.

For home delivery within mainland Spain and the Balearic Islands, the shipping cost is €5.90.

Orders over €49 (VAT included) and all orders—regardless of amount—chosen for pickup at a TEXTURA store will enjoy free shipping.

Orders under €49 (VAT included) with pickup at a collection point will have a shipping cost of €3.90.

Shipments to the Canary Islands, Ceuta, and Melilla are subject to an additional charge, customs clearance procedures, and special taxes. Shipments to the Canary Islands include outbound shipping and the corresponding export DUA. Please note that on delivery, you will also need to pay the import DUA and the IGIC (7% of the invoice value). These and any other customs-related charges are the responsibility of the buyer.

For orders outside Spain, the buyer may contact us at 931 740 007. Our customer service hours are Monday to Thursday from 10:00 to 14:00 and 16:30 to 20:30, and Friday to Saturday from 10:00 to 14:00, excluding national, regional, or local holidays.

Shipments to non-EU countries may incur additional taxes and fees, which are the buyer’s responsibility. TEXTURA will handle the necessary paperwork and documentation for customs clearance.

Under no circumstances will TEXTURA cover any costs or fees charged at the destination upon receipt of the order—whether taxes, duties, or customs expenses. TEXTURA only charges for shipping to the destination address.

If the customer refuses to pay the customs fees at destination (including for the Canary Islands), the shipment will be considered abandoned. TEXTURA assumes no responsibility in such cases and will not refund either the order amount or the shipping costs.

Payment Methods
The accepted payment methods for purchasing items from TEXTURA are:

- Debit and credit cards: Visa, Mastercard, American Express

- PayPal

- Bizum

- Sequra

Credit card payments are subject to verification and authorization by your card issuer. If your payment is not authorized, TEXTURA will not be responsible for any delay or failure to deliver the order, and no contract will be finalized.

If you choose to pay via PayPal, you must authorize the transaction using your PayPal username and password.

Delivery Times
Delivery times are calculated in business days from the confirmation and payment of the order, as follows:

Spain (Mainland only): 2 to 4 business days

Balearic Islands: up to 6 business days

Canary Islands, Ceuta, and Melilla: please consult

Europe and the rest of the world: please consult

TEXTURA is not responsible for delays caused by exceptional circumstances. Delivery times may also be extended during promotional or sales periods.

For orders outside mainland Spain and the Balearic Islands, you may contact us at 931 740 007, Monday to Thursday from 10:00 to 14:00 and 16:30 to 20:30, or Friday and Saturday from 10:00 to 14:00 (excluding national, regional, or local holidays).

The delivery time for an item includes both the availability period stated on the product page and the shipping time, whether national or international.

If a delay occurs that would prevent the order from being delivered within the initially estimated timeframe, TEXTURA will inform the Buyer or User by email.

You can check the status of your order at any time by logging into the “My Account” section of the website, where you will see whether the order is being prepared, shipped, or delivered. In this section, you may also update your delivery address, payment methods, and review past orders.

If the new delivery date exceeds the originally indicated date by more than 7 days, and the delay is attributable to TEXTURA (e.g., due to lack of stock or internal issues), the buyer may cancel the order and receive a full refund of the amount paid.

Delivery and Receipt
Orders will be delivered by a transport or courier company to the delivery address provided by the buyer during the ordering process.

If the recipient is not available, the courier will contact them via SMS or phone to arrange a new delivery date. If a second delivery attempt also fails, the order will be returned to the courier’s depot. A third delivery attempt will incur an additional charge to be paid by the recipient.

The buyer must check the condition of the packaging and the contents of the order in the presence of the courier at the time of delivery.

If there is any discrepancy or issue with the packaging or the condition of the products, the nature of the issue (e.g., open package, damaged goods) must be noted on the delivery slip and signed. The buyer must then immediately contact the Customer Service Department at 931 740 007 (Monday to Thursday from 10:00 to 14:00 and 16:30 to 20:30, or Friday and Saturday from 10:00 to 14:00, excluding holidays) or by email at hola@textura-interiors.com to report the problem.

If you did not receive the order in person and were therefore unable to check its condition at the time of delivery, you must still contact Customer Service using the same contact details above.

For the purposes of these Terms and Conditions, delivery shall be considered complete when:

Home delivery: upon signing for the package with the courier.

Store pickup: upon signing the delivery slip at the selected TEXTURA store.

You must notify Customer Service as soon as possible in cases of non-receipt or delivery delays exceeding 5 business days (for mainland Spain) or 7 business days (for the Balearic Islands).

Once delivery has taken place, TEXTURA is no longer responsible for any risks related to the products.

Right of Withdrawal and Returns
You may withdraw from your online purchase within 30 days of receiving the order, for any reason and without the need to justify your decision.

All products purchased on the website may be returned at your own risk within 30 days of the date on which the products came into your physical possession (or that of a third party other than the carrier, as designated by you), as you are entitled to a right of withdrawal under applicable law.

If you return your order within this period, we will refund the full product price paid. However, shipping costs will not be refunded and are your responsibility. The refund will be issued without undue delay and no later than 15 days from the date on which you notify us of your decision to return the products. The refund will be made via the same payment method used for the purchase. We may withhold the refund until we have received the returned products or until you provide proof of having sent them back, whichever occurs first.

The only requirement for refund eligibility is that the items must be unused and undamaged, in order to avoid any depreciation.

Custom-made or personalized items are excluded from the right of withdrawal, as they have been manufactured specifically according to the customer's specifications.

Returns must be requested via the website. The customer is responsible for shipping the return, but TEXTURA will bear the cost of return shipping. Indicating a reason for the return is not mandatory, although it is requested in the return form for statistical purposes and to help improve the shopping experience. As stated in the Return Policy section of our Shipping and Returns information page (https://www.textura-interiors.com/envios-y-devoluciones), a return document will be included in your order package. If lost, you may request a new one through TEXTURA’s customer service channels. It is not essential to present the document in order to exercise your right of withdrawal.

In cases where the return is due to reasons beyond the customer’s control, TEXTURA will cover all shipping and handling costs related to the return or exchange. If the delivered products have obvious manufacturing or material defects, including those caused during transportation, or if the products do not match the order, please contact Customer Service immediately at 931 740 007 or email hola@textura-interiors.com.

TEXTURA will cover return shipping costs in the following situations:

The products received do not match the order.

The delivered products are defective or damaged due to a manufacturing issue or during transport.

In these cases, claims must be submitted via email to hola@textura-interiors.com within 14 calendar days of receiving the merchandise.

Following the instructions provided by TEXTURA, the customer must return the products and include the shipping date, customer details, order reference number, and reason for the claim. Return shipping costs will be covered by TEXTURA. The customer may choose to exchange the product or receive a refund.

Refunds or exchanges will be issued after the returned items have been inspected. The refund will be issued to the same card used for the purchase, or the original payment method, within a maximum of 15 days.

To be eligible for a full refund, the returned items must be in the same condition as received: complete, unused, unwashed, with all original product and price tags attached, and only handled to the extent necessary to determine whether you want to keep them.

In cases of hidden defects that could not reasonably be detected within the first 14 days, TEXTURA will evaluate the claim on a case-by-case basis and only offer a refund if the issue is determined to be inherent to the product and not caused by improper use by the customer.

To ensure faster processing, do not combine returns from multiple orders into a single package.

For orders collected at a TEXTURA store, the return or withdrawal can be processed directly in-store. If the return is intended for an exchange, the customer may make the exchange at the store as long as the new item is of equal or higher value (no refund will be processed in that case). Refunds for returned items will be issued using the same payment method as the original purchase.

Cash refunds will not be issued under any circumstances.

Legal Warranty of Conformity
All products sold by TEXTURA, being consumer goods, are covered by the legal warranty of conformity established in Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws (TRLGDCYU).

Duration: The legal warranty period is three (3) years for new products from the date of delivery. For products purchased before January 1, 2022, the warranty period was two (2) years.

Lack of conformity: Products are considered to conform if they match the description provided by TEXTURA, are suitable for their intended use, and exhibit the usual quality and performance expected of similar products.

Presumption of lack of conformity: Unless proven otherwise, any lack of conformity that becomes apparent within two years of delivery will be presumed to have already existed at the time of delivery.

In the event of a lack of conformity, the consumer is entitled to repair or replacement of the product, a price reduction, or contract termination. TEXTURA is responsible for any lack of conformity present at the time of delivery.

Repair or replacement will be free of charge for the consumer, including shipping costs, labor, and materials. These actions will be carried out within a reasonable time and without significant inconvenience to the consumer.

A price reduction or contract termination may occur if the consumer cannot request repair or replacement, or if these remedies are not provided within a reasonable time or cause significant inconvenience. If TEXTURA does not repair or replace the product correctly, the consumer is also entitled to a refund or termination.

To exercise the warranty, the customer must contact TEXTURA via hola@textura-interiors.com or the customer service phone line and provide the invoice or purchase receipt.

Ownership of Content – www.textura-interiors.com
All images, texts, and other content provided by TEXTURA—including the names and logos of www.textura-interiors.com—are protected by copyright and international laws and agreements relating to intellectual property rights. The user is not authorized to copy, transmit, or distribute any such content without the express consent of TEXTURA.

All trademarks, trade names, company names, domain names, logos, photographs, images, or other signs used on the website to identify www.textura-interiors.com are the exclusive property of TEXTURA and may not be used in any manner.

Disclaimer of Warranties and Liability
TEXTURA is not liable, under any circumstances, for damages of any kind that may arise from, including but not limited to: errors or omissions in the content, lack of availability of the website, or the transmission of viruses or harmful programs through the website’s content—despite having taken all necessary technological measures to prevent such occurrences.

Without prejudice to the rest of these General Terms and Conditions, the USER is informed that their use of the website and any decisions based on the information published therein are entirely at their own risk and responsibility. Furthermore, TEXTURA shall not be liable—except in cases of willful misconduct or gross negligence—in the following situations:

Damages incurred by the USER through external internet spaces such as third-party websites accessed via hyperlinks on this site.

Loss of USER data that may occur through use of the site or its various features, regardless of where the data was stored.

Damages caused by use of the website contrary to these General Terms and Conditions.

Damages resulting from inaccurate or false information provided by other users.

Damages suffered by the USER or caused to third parties through the unauthorized use of access credentials belonging to third parties.

TEXTURA will only be liable for damages resulting from use of the website if such damages are directly attributable to willful misconduct by TEXTURA.

The USER acknowledges and accepts that using the website and deciding whether or not to purchase our products and/or services is entirely at their own discretion and risk.

Partial Invalidity
If any provisions of these General Terms and Conditions is found invalid or unenforceable by a competent court, it will not affect the validity of the remaining provisions, which will continue to be binding for the parties.

Jurisdiction and Dispute Resolution
These General Terms and Conditions are governed by Spanish law. Consumers may bring legal claims before the courts of their place of residence.

For purchases made outside Spanish territory, we remind you that you can access the European Union’s online dispute resolution platform via the following link:

https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

TEXTURA is not currently affiliated with any alternative dispute resolution entity and is not obligated to be.

Last Updated and Effective Date: June 11, 2025

Delivery Times
Delivery times are calculated in business days from the confirmation and payment of the order, as follows:

Spain (Mainland only): 2 to 4 business days

Balearic Islands: up to 6 business days

Canary Islands, Ceuta, and Melilla: please consult

Europe and the rest of the world: please consult

TEXTURA is not responsible for delays caused by exceptional circumstances. Delivery times may also be extended during promotional or sales periods.

For orders outside mainland Spain and the Balearic Islands, you may contact us at 931 740 007, Monday to Thursday from 10:00 to 14:00 and 16:30 to 20:30, or Friday and Saturday from 10:00 to 14:00 (excluding national, regional, or local holidays).

The delivery time for an item includes both the availability period stated on the product page and the shipping time, whether national or international.

If a delay occurs that would prevent the order from being delivered within the initially estimated timeframe, TEXTURA will inform the Buyer or User by email.

You can check the status of your order at any time by logging into the “My Account” section of the website, where you will see whether the order is being prepared, shipped, or delivered. In this section, you may also update your delivery address, payment methods, and review past orders.

If the new delivery date exceeds the originally indicated date by more than 7 days, and the delay is attributable to TEXTURA (e.g., due to lack of stock or internal issues), the buyer may cancel the order and receive a full refund of the amount paid.

Delivery and Receipt
Orders will be delivered by a transport or courier company to the delivery address provided by the buyer during the ordering process.

If the recipient is not available, the courier will contact them via SMS or phone to arrange a new delivery date. If a second delivery attempt also fails, the order will be returned to the courier’s depot. A third delivery attempt will incur an additional charge to be paid by the recipient.

The buyer must check the condition of the packaging and the contents of the order in the presence of the courier at the time of delivery.

If there is any discrepancy or issue with the packaging or the condition of the products, the nature of the issue (e.g., open package, damaged goods) must be noted on the delivery slip and signed. The buyer must then immediately contact the Customer Service Department at 931 740 007 (Monday to Thursday from 10:00 to 14:00 and 16:30 to 20:30, or Friday and Saturday from 10:00 to 14:00, excluding holidays) or by email at hola@textura-interiors.com to report the problem.

If you did not receive the order in person and were therefore unable to check its condition at the time of delivery, you must still contact Customer Service using the same contact details above.

For the purposes of these Terms and Conditions, delivery shall be considered complete when:

Home delivery: upon signing for the package with the courier.

Store pickup: upon signing the delivery slip at the selected TEXTURA store.

You must notify Customer Service as soon as possible in cases of non-receipt or delivery delays exceeding 5 business days (for mainland Spain) or 7 business days (for the Balearic Islands).

Once delivery has taken place, TEXTURA is no longer responsible for any risks related to the products.

Right of Withdrawal and Returns
You may withdraw from your online purchase within 30 days of receiving the order, for any reason and without the need to justify your decision.

All products purchased on the website may be returned at your own risk within 30 days of the date on which the products came into your physical possession (or that of a third party other than the carrier, as designated by you), as you are entitled to a right of withdrawal under applicable law.

If you return your order within this period, we will refund the full product price paid. However, shipping costs will not be refunded and are your responsibility. The refund will be issued without undue delay and no later than 15 days from the date on which you notify us of your decision to return the products. The refund will be made via the same payment method used for the purchase. We may withhold the refund until we have received the returned products or until you provide proof of having sent them back, whichever occurs first.

The only requirement for refund eligibility is that the items must be unused and undamaged, in order to avoid any depreciation.

Custom-made or personalized items are excluded from the right of withdrawal, as they have been manufactured specifically according to the customer's specifications.

Returns must be requested via the website. The customer is responsible for shipping the return, but TEXTURA will bear the cost of return shipping. Indicating a reason for the return is not mandatory, although it is requested in the return form for statistical purposes and to help improve the shopping experience. As stated in the Return Policy section of our Shipping and Returns information page (https://www.textura-interiors.com/envios-y-devoluciones), a return document will be included in your order package. If lost, you may request a new one through TEXTURA’s customer service channels. It is not essential to present the document in order to exercise your right of withdrawal.

In cases where the return is due to reasons beyond the customer’s control, TEXTURA will cover all shipping and handling costs related to the return or exchange. If the delivered products have obvious manufacturing or material defects, including those caused during transportation, or if the products do not match the order, please contact Customer Service immediately at 931 740 007 or email hola@textura-interiors.com.

TEXTURA will cover return shipping costs in the following situations:

The products received do not match the order.

The delivered products are defective or damaged due to a manufacturing issue or during transport.

In these cases, claims must be submitted via email to hola@textura-interiors.com within 14 calendar days of receiving the merchandise.

Following the instructions provided by TEXTURA, the customer must return the products and include the shipping date, customer details, order reference number, and reason for the claim. Return shipping costs will be covered by TEXTURA. The customer may choose to exchange the product or receive a refund.

Refunds or exchanges will be issued after the returned items have been inspected. The refund will be issued to the same card used for the purchase, or the original payment method, within a maximum of 15 days.

To be eligible for a full refund, the returned items must be in the same condition as received: complete, unused, unwashed, with all original product and price tags attached, and only handled to the extent necessary to determine whether you want to keep them.

In cases of hidden defects that could not reasonably be detected within the first 14 days, TEXTURA will evaluate the claim on a case-by-case basis and only offer a refund if the issue is determined to be inherent to the product and not caused by improper use by the customer.

To ensure faster processing, do not combine returns from multiple orders into a single package.

For orders collected at a TEXTURA store, the return or withdrawal can be processed directly in-store. If the return is intended for an exchange, the customer may make the exchange at the store as long as the new item is of equal or higher value (no refund will be processed in that case). Refunds for returned items will be issued using the same payment method as the original purchase.

Cash refunds will not be issued under any circumstances.